FAQ

PRODUCT

The thing I want is out of stock. When will it be available?

Soon! Since we make everything in limited batches, it can take some time to rebuild our inventory. Please sign up for email notifications to learn when something is back in stock!

Why does my candle look bumpy after burning?

After you burn your candle, you may notice the top doesn't look as nice and smooth as it started out. As with life, sometimes soy wax can get a little bumpy. Rough tops are due to polymorphism, a completely natural property of soy wax. While it's not always aesthetically pleasing, it doesn't impact the functionality or quality of the candle. So don't let a few bumps of wax get in the way of your adventure. Strike a match and enjoy.

ORDERS

How do I check my order?

We will keep you updated through the whole process, so make sure our emails don't go to spam!

Do you offer wholesale?

Yes! We've partnered with the online platform Faire for all of our wholesale listings. Shop directly at this link or reach out to us at hello@papermothstudio.com for more information.

What is your return policy?

Read more about our return policy here.